 General:
Dear Customer: For your information, you are able to download from our
web site all the drivers and software that goes with the relevant
product that you have purchased.
Also, available there are the products user's manuals.
We keep updating our download section with any new program / driver / document once they are being released.
Most software is compressed as ZIP file, so please make sure to have
the proper utility to unzip those files. (Winzip or similar program).
Press here to jump to the "Down Load" section
Software support:
We are trying to provide our customers with all the basic drivers as
well as examples for the programmer in the most common languages - VB
and C++ - for easy starting and installation. We also provide a useful
utility for each of our product so; you can try each of our products
immediately with your equipment - even before writing one line of code.
Anyway, if you face a problem – please do not hesitate to contact us
and we shall do our best to email you back in 48 hours or less. In
order to save you time, make sure to review our User's manual and all
doc. files available prior contacting us.
In case of a Software / Driver question please contact:
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Important: In case you do not have a programmer with the proper
experience to prepare your application, please note that we also use to
supply our customers with "Tailor made" applications to fit their
requirements. In some cases customers are asking us to help them only
with the critical parts of the software application (like the real-time
part) so, we provide the application and the source code for easy
understanding.
Please contact us with full description of the application you are
looking for so, we shall be able to come back with a quotation. To get
an official quotation please email:
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Hardware support:
From our experience, which is based on thousands of boards in the
field, in most cases when customer believes that he is facing a
hardware problem – nothing was found wrong with the board after we got
it back for repair. In some cases boards came back with no calibration,
or with comments like "board not function" and after we run all tests
the board found to be 100% OK.
Each one of our products is being tested for 72 hours prior shipping it
to a customer so, we are confident about the quality and reliability of
our products.
We do ask our customers to read the user's manual and to check the
boards on a different PC before shipping them back for repair. We also
shall be glad to support our customers with all advices that may help
them to define if there is a real problem with the board and it needs
to be shipped back for repair.
How to send a board / equipment for repair:
- Email / Fax us the details (Model & serial number) of the equipment that you plan to ship and wait for our confirmation.
- If possible use FedEx for the shipping.
- Attach to the parcel a PO for the repair and mention that this equipment is made by IMS –
Israel and it is being shipped back for repair only (It saves time and money to clear it from custom).
- Put any value you want for custom purposes –
low value will save time to clear it from custom.
- Make sure to add a document that describes the problem you have faced with each item you send.
- Send us a copy of the PO via fax or email and let us have shipping details.
Our shipping address:
Industrial Measurement Systems Ltd.
Shimshon 34 Street
Haifa
Israel Tel: 04-8110877 (mention it on the package).
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Technical Support 
I.M.S. Ltd.
